0x3000064

 admin



0x3000064

Description of a workaround if the error message “An internal error has occurred” appears when opening an RDP connection.

Symptom:

When you open a Remote Desktop connection from a client to Windows Server 2012, you receive an “Internal error occurred” error message.

The connection setup is neither possible via IP address nor via the DNS name of the server.
The connection is interrupted before authentication.

The connection to the server can either not be established by a single client or not by a group of clients.

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Assumption/Background:

  • Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the 'Applies to' section. More Information. For more information, click the following article number to view the article in the Microsoft Knowledge Base.
  • Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the 'Applies to' section. More Information. For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base.
  • The Remote Desktop Session Service (Termservice.exe) is in a non-regular state.
  • The Remote Desktop Session Port is used by another program.
  • A self-signed RDP certificate is corrupt.
  • A self-signed RDP certificate is not provided by the server during connection establishment.

Workaround:

Restart the service for the terminal service if there is still access to the server.

If there is no more access to the server, restart the entire server or the VM.

0x3000064

Links:


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Error Code: 0x3000064

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Bei allen genannten Links handelt es sich um Amazon-Affiliate-Links. Durch einen Klick auf einen Affiliate-Link werde ich prozentual an Euren darauf folgenden Amazon-Einkäufen beteiligt. Dieser Umstand beeinflusst aber nicht die Hintergründe meiner Produktempfehlung. Diese Produktempfehlung erfolgt unabhängig, ehrlich und aufrichtig.

The following page(s) contain instructions on using Remote Desktop to connect to Faculty & Staff Windows computers on the UMKC campus (from off-campus). Your campus computer must be powered on to receive connections.


Don't know your computer name or don't know if your account has the correct permissions? Find out here. If you need assistance, please contact the IS Technology Support Center or your IT Liaison.

Please note: Before you attempt to connect to UMKC resources remotely, please make sure your operating system (Apple OS X) has all applicable security updates installed.

Error Code: 0x3000064

To connect to your campus Windows PC from a Mac you will need to use the Microsoft Remote Desktop application for Mac version 10.3.8 (or higher). If you are using a university-owned Mac, you may already have this app installed. Please contact the Technology Support Center or your IT Liaison if you have questions about using this software on a university-owned Mac.
SupportedDefault IconClient Name
Microsoft RDP v10
Link to Download
Microsoft RDP v8
Apple RDC

0x3000064 Remote Desktop Mac

Mac OS X Remote Desktop Connection Instructions

  1. Open the Microsoft Remote Desktop application
  2. Click the '+' icon
  3. Select PC
  4. For PC Name, enter the name of the remote computer to connect to. Or check How to find my computer name
  5. For User Account, click the dropdown to change the setting
  6. Click Add User Account
  7. For User Name, type UMKCusername@umsystem.edu in DomainUsername
  8. For Password, type your UMKC Username Password. Note: you will need to update your Remote Desktop settings every time you change your UMKC Username password.
  9. Click Save
  10. For Friendly Name, enter the PC name
  11. Click on no gateway to change the setting
  12. Select Add Gateway from the dropdown
  13. For Server Name, enter tsg.umkc.edu
  14. For User Account, click Use PC User account
  15. Select your UMKC username from the list
  16. Click Add
  17. Click Add again
  18. To initiate the connection, double click on your PC Name tile
  19. Click Show Certificate
  20. Click Always Trust to prevent seeing this warning again for the PC specified
  21. Click Continue
If you have not recently connected to this computer there will be a delay as your profile is created. This is normal.
You are now connected!