Parallels Client



When you use the Parallels Client Application Portal to access TEAM you need to install the application and then add a connection to TEAM. Once this process has been completed then you can access WinTeam.

Download Microsoft Remote Desktop (MSRDC) client. Check for updates and download Parallels Client. Top of page: Feedback. If you are accessing Parallels Client from off-campus, make sure to connect to the VPN first. If you are installing this on an Emerson-managed machine yourself, you will require either Administrator privileges or assistance from a Help Desk technician.

Parallels ClientParallels client loginInstall/Connect to Parallels ClientParallels
  1. Click https://apps.teamsoftware.com/
  2. Log in to the portal using your Parallels credentials (if you were previously using Citrix, use those credentials)
  3. Click on the Open TSClient.exe message box
  4. Click the Install Parallels Client link to run the installer
  5. Click the button
  6. Double click the ClientDownloader executable file in the bottom left corner of your browser
  7. The dialog box displays two options/buttons: and .

    The Full Client option requires administrative privileges on your computer. The only advantage to installing the Full Client vs. the Basic Client is that you would have the additional ability to create a WinTeam desktop shortcut and not having to first open the Parallels icon.

    If you know the credentials for administrative permissions on your computer, click the button and enter the credentials when asked. The installation continues using these credentials and the full version of Parallels Client will be installed.

    Or

    If you don't know the administrative credentials for your computer, click . The basic version of Parallels Client will still work but with without the capability to setup a WinTeam desktop shortcut.

  8. If you receive an User Account Control message box, click and this will take you through the Parallels Setup Wizard
  9. Click
  10. After reading the license agreement, select the acceptance box and click
  11. Review the download location and use the button to update (if appropriate) and click
  12. On the SSO Installation step, leave the Do not install Single Sign-On component option selected and click
  13. Click
  14. Note:If you receive a Files in Use message while you are installing close the file(s) that is listed in the message box and then click the button.

  15. Once the application has completed its install click
  16. Once your installation is complete the Parallels Client connections window displays with all of the programs you have access to.

    Note:The programs displayed in the Parallels Client - Connections window may differ depending on the permissions the systems admin granted to your user ID.

  17. Double click on the icon/shortcut on your desktop to log into WinTeam
  18. On the Parallels Client - Connections box, select New Connection from the File menu option
  19. Ensure the Parallels Remote Application Server option is selected and click
  20. In the Server field, type 'apps.teamsoftware.com'
  21. Ensure Gateway SSL Mode is selected for the Connection mode
  22. Add a name to the Friendly name field and click
  23. Tip:The Friendly name field can be named anything.

  24. In the Logon Parallels window, enter your log on ID in the User Name field
  25. Enter your password and ensure Save Password is checked
  26. Click
  27. In the Parallels Client connections box, double click on the MSP-RAS01 option to open the TEAM application options
  28. Note:Your WinTeam icon might display with an alternate name and you might have more than one if you have access to multiple databases.

Log on to WinTeam
  1. In the Parallels Client application, double click on the WinTeam icon to display the log in window
  2. Enter your User Name, Password, Database and click

Tip:You can add WinTeam shortcuts to your desktop and task bar.
- To add a shortcut to your desktop, in the Parallels Client, right click the icon and select Create Shortcut on Desktop
- To add a shortcut to your task bar, right click on the opened application in the task bar and select Pin to taskbar.

Use this link for directions to log out of WinTeam and the applications window.

Parallels Client Mac

Parallels Client

Parallels Client 2x

Source

Destination

Protocols

Ports

Description

Parallels Client

HALB

TCP, UDP

TCP, UDP

80, 443

20009

Management and user session connections.

Client Manager shadowing via Firewall (indirect network connection).

RAS Secure Client Gateway Forwarding mode

TCP, UDP

TCP, UDP

UDP

80, 443

3389

20000

Management and user session connections.

Optional - Used for user session if RDP load balancing is enabled (Standard RDP).

Secure Client Gateway lookup broadcast.

RAS Secure Client Gateway Normal mode

TCP, UDP

TCP, UDP

TCP, UDP

UDP

80, 443,

3389

20009

20000

Management and user session connections.

Optional - Used for user session if RDP load balancing is enabled (Standard RDP).

Client Manager shadowing via Firewall (indirect network connection)

Secure Client Gateway Lookup Broadcast

Session host (VDI, RDS, RemotePC)

TCP, UDP

3389

Used for user session connections in Direct Mode only. RDP connection is always encrypted.

Windows Virtual Desktop Services

TCP

UDP

443

3390

Windows Virtual Desktop Gateway connection

Used for user session connections in ShortPath mode only.

Microsoft site

TCP

443

Download Microsoft Remote Desktop (MSRDC) client

Parallels site

TCP

80, 443

Check for updates and download Parallels Client